Disability support in West End
A consistent, named NDIS support worker in West End, not a rotating cast of strangers.
Non-registered NDIS provider for self-managed and plan-managed participants.
- 8local options listed
- 4nearby areas we cover
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Every support worker holds a current NDIS Worker Screening clearance and current first aid and CPR. HSN holds public liability and professional indemnity insurance. Every worker completes induction training (the Horizon Method) and receives regular supervision. Family-run, supporting Brisbane since 2023.
Read our Google reviewsSupport planned around West End.
Horizons Support Network provides disability support in West End for self-managed and plan-managed NDIS participants. West End is a riverside village on the Kurilpa peninsula. Boundary Street, Montague Road and the lawns at Orleigh Park sit close together, so a week can mix a library visit, a market morning and a quieter hour by the water.
Support is shaped around the person: personal care and routines at home, everyday living skills, and community time at a pace they choose. A familiar support worker learns the practical details, including which bus feels manageable, instead of starting from scratch each visit.
West End is an inner-south village beside the Brisbane River. Boundary Street is its long village spine, with the council library, grocers and cafes, and West Village at 97 Boundary Street, with vehicle access from Mollison Street. Montague Road carries Davies Park and the Thomas Dixon Centre closer to the water.
The pace changes with the block and the day. Saturday brings the West End Markets to Davies Park, and weekdays on the side streets are quieter. Students, long-term locals and families share the suburb, so a participant can pick a busy village outing or a calmer hour on the river edge.
People live here for that mix, and for being a short bus ride from South Bank and the Cultural Centre. Queenslander houses and newer apartments sit close together, which means a library visit, an errand and time outdoors can belong to one familiar loop rather than a drive across the city.
Community Plus, which runs West End Community House, describes this side of the river as the Kurilpa peninsula. At Orleigh Park, on Hill End Terrace, Council lists flat bookable lawns, plus playgrounds, toilets and barbecues. Check the route and access before the trip.
Day to day, Boundary Street does most of the work. West End Library at 178-180 Boundary Street is an indoor stop with books, newspapers and Wi-Fi, and Council notes that wheelchair access is limited, so a phone call before a visit is worth making. West Village, at 97 Boundary Street, adds retail and a public precinct when the street feels too busy. The Thomas Dixon Centre at 406 Montague Road is Queensland Ballet's home, and accessible theatre seats are arranged by a phone call to the centre.
Getting around without a car is realistic. Route 199 connects the West End ferry, Boundary Street, the Cultural Centre and the city. Check the right directional stop in the Translink journey planner. The West End ferry terminal, at 55 Hoogley Street, is on the CityCat F1 between UQ St Lucia and Northshore Hamilton, and Council lists a weekday peak express between West End and QUT Gardens Point. The route 199 timetable points to a train connection at South Brisbane station, just over the suburb edge, rather than a station inside West End.
In-home NDIS support in West End can follow that split between the village and the river. A support worker might help with personal care and a meal at home, then go with the person to an hour at Orleigh Park, a quieter browse at the library, or a Saturday market at Davies Park when the crowds suit them. Horizons Support Network supports self-managed and plan-managed participants. The aim is a consistent worker who learns the person's own West End, which bus feels manageable and which hour of the day stays calm, rather than a new face relearning the suburb each visit.
Support planning in West End starts with the person, then checks each local option for fit and access.
Explore useful local options in West End.
Boundary Street holds the council library and the village strip. Council lists flat bookable lawns at Orleigh Park. Davies Park hosts Saturday trade, and the Thomas Dixon Centre sits on Montague Road. These are planning prompts, not a diary of visits, so check the route and access, plus hours and how busy a place will be on the day.
Choose a numbered place. Its pin and details will update beside the map.
LibraryWest End Library ParkOrleigh Park Market and parkDavies Park and West End Markets Arts and cultureThomas Dixon Centre Highly rated cafeAlphabet Cafe Shopping and public spaceWest Village Neighbourhood supportWest End Community House Playground and public artBunyapa Park
Map and locality boundary: State of Queensland, 2025 and 2026. Transport routes: Translink GTFS, reviewed 2026-07-17. Open Translink route data(new tab) Place coordinates use OpenStreetMap contributors (new tab) and were checked against the linked official address. Use the official links below for current visit and transport details.
These are independent local planning ideas, not endorsements or a promise that a place will suit every person. Check opening, access, transport and sensory information with the venue before visiting.
- Bus
- CityCat ferry
Bus and ferry services operate in West End. Route 199 connects the West End ferry, Boundary Street, the Cultural Centre and the city. Check the right directional stop in the Translink journey planner. The CityCat F1 calls at the terminal on Hoogley Street, with a weekday peak express also listed between West End and QUT Gardens Point. Current times, disruptions and access notes belong on the Translink journey planner before anyone travels.
Support we provide in West End
Daily personal activities in West End
In West End, daily personal activities usually start at home: showering, dressing, meals and the morning routine at the person's pace. When they want to, a worker can also head out with them, whether that is a trip to West End Library or an errand close to home.
Independent living skills in West End
Independent living skills in West End are practised where life happens: cooking at home, budgeting for the weekly shop, and learning the trip to West Village by bus or ferry.
Getting out and about in West End
Getting out and about in West End might mean a coffee at Alphabet Cafe, some time along the river, or a regular group or hobby, with a worker alongside and the trip planned by bus or ferry.
Short Term Respite
Short Term Respite is planned overnight support for people in West End, arranged separately from weekly visits so family and carers can take a short break.
Why Horizons? West End splits between a village street and the river. Planning starts with the person's own goals. A consistent worker can learn the Boundary Street bus and the CityCat on Hoogley Street, and check the route and access before the trip.
Horizons Support Network is a non-registered NDIS provider, supporting self-managed and plan-managed participants across Brisbane.
Questions families in West End ask
Which NDIS plan types can Horizons work with in West End?
Horizons works with self-managed and plan-managed NDIS plans in West End. If a plan is NDIA-managed, we cannot provide support under it.
Will the same support worker come each time in West End?
We aim for the same familiar faces in West End: a small team, usually one main worker, and where we can a backup who has already met the person, so a sick day is less likely to mean a stranger at the door.
How do we start NDIS support in West End?
Call 0450 780 086 or send the enquiry form. A real person replies within one business day. From there it is a first chat, a meet-and-greet in West End, and then agreed days. You do not need the plan wording sorted first.
Where do sessions happen in West End, and how do we get around?
Sessions in West End happen wherever the day needs them: at home, along the river, or at local places like West End Library. Getting around is usually by bus or ferry, with access and opening hours checked before the day.
Talk to a real person about support in West End.
Tell us a little about who the support is for and what a good day looks like. A real person replies within one business day, with no pressure and no obligation.
- A real person, never a call centre
- We get to know the person first
- No pressure and no obligation
For support coordinators
HORIZONS Support Network is a non-registered NDIS provider in Brisbane supporting self-managed and plan-managed participants only; HSN does not provide support coordination.
The participant chooses their providers, and there are no referral rewards.
With the participant's consent, send your organisation, role, a contact method, plan management type, the person's diagnosis or disability, and a brief outline of support needs; please leave out NDIS numbers and surnames.
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