Privacy Policy
Welcome To Horizons.
We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, process, and manage the data of our visitors and customers. By using our website, you agree to the terms outlined in this Privacy Policy.
Personal Information: When you sign up for our services, subscribe to our newsletter, or contact us, we may collect personal information such as your name, email address, phone number, and payment details.
Non-Personal Information: We also collect non-personal information, which may include your browser type, IP address, the pages you visit on our site, and other anonymous statistical data.
Information We Collect.
How We Collect Information.
Directly from You: Information you provide when you fill out forms, make purchases, or communicate with us.
Automatically: Information collected automatically when you interact with our website, such as cookies and similar technologies.
Why We Collect Information.
To Provide Services: To process your requests, manage your account, and deliver our services.
To Improve Our Website: To understand how our site is used and to enhance the user experience.
Marketing and Communications: To send you updates, promotional materials, and other information related to our services.
Sharing Information With Third Parties.
We do not sell, trade, or otherwise transfer your personal information to outside parties, except as described below:
Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or serving our users.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
Your Rights.
You have the right to access, correct, or delete your personal information. If you wish to exercise these rights, please contact us at hello@horizonssupportnetwork.com.au We will respond to your request within a reasonable timeframe.
Children's Security.
Our website and services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information from our records.
Data Security.
We implement a variety of security measures to maintain the safety of your personal information. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.
Changes To This Privacy Policy.
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.
Recruitment + Applicants
When you apply to work with Horizons Support Network (the trading name of Horizons Supports Australia PTY LTD, ABN 94 690 111 267), we collect:
What you tell us directly: your name, contact details, work history, qualifications, NDIS Worker Screening / Blue Card / First Aid status, driver's licence + vehicle access, your CV, and the contact details of two professional referees.
What your referees tell us: their answers to 8 structured questions about your suitability for support work, including any concerns they raise.
What we observe in our process: notes from any phone interview (with your consent at the start of the call), our internal triage rating, and our decision rationale.
AI-assisted triage
We use an AI assistant (Anthropic's Claude, via API) to help us read CVs quickly and produce a numerical rating + summary. Every hiring decision is made by a person — never by the AI alone. If we decide not to progress your application, you can ask for a human re-review by emailing the address below.
Where your data goes
Your information is stored in our private recruitment database on our own server in Brisbane. We disclose it to:
Anthropic (United States) — for AI triage. We have model-training disabled; we only send your CV text + sender info.
Google / Gmail (United States) — your initial email lives in our Gmail inbox until our retention rules delete it.
Granola (United States) — if you consent at the start of a phone interview, the recording + AI transcript live there for up to 30 days.
Twilio (United States) — for any SMS we send you about an interview.
All four are based in the United States. Your information remains under our control and is only disclosed for the purpose you'd expect (recruitment).
How long we keep it
Application not progressed: decision summary + outcome retained 24 months (so we can respond to a complaint or audit). Your CV + detailed notes deleted within 30 days of the decision.
Hired: your information becomes part of your employment file, retained per Fair Work record-keeping requirements (engagement + 7 years after cessation) and NDIS Practice Standards Module 6 (Worker Screening evidence).
You withdraw: we delete what we no longer need within 30 days.
Active complaint or legal hold: retained until resolved.
Your rights under the Australian Privacy Principles
Access (APP 12): ask to see what we hold about you. We respond within 14 days.
Correction (APP 13): ask us to fix anything wrong. We update promptly.
Withdrawal: ask us to stop processing or delete what we no longer need.
Complaint: email hello@horizonssupportnetwork.com.au. If we don't resolve it within 30 days, you can escalate to the Office of the Australian Information Commissioner — oaic.gov.au or 1300 363 992.
Data breach
If your information is part of a notifiable breach (Privacy Act 1988 Part IIIC), we'll notify you directly within 30 days of confirming the breach.
Contact us
Christopher Marshall, Director
Horizons Supports Australia PTY LTD
70-78 Victoria Street, West End QLD 4101
0450 780 086 — hello@horizonssupportnetwork.com.au