NDIS plan management

Self-managed vs plan-managed vs NDIA-managed

The practical answer: Horizons can support self-managed and plan-managed NDIS participants. We cannot support NDIA-managed participants because HSN is a non-registered NDIS provider.

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The simple version

The difference is who pays the invoices.

NDIS participants can have funding managed in different ways. The plan-management type affects how providers are paid, what admin is involved and whether a participant can use a non-registered provider like HSN.

What does self-managed mean?

Self-managed means the participant, nominee or representative manages payment and records. This usually gives more provider choice, including the option to use non-registered providers when the support fits the plan.

What does plan-managed mean?

Plan-managed means a plan manager handles invoices and payment admin. Participants still usually have choice to use non-registered providers where the support is appropriate and the plan manager can process it.

What does NDIA-managed mean?

NDIA-managed means payments are managed through NDIA systems. This usually requires registered providers, so HSN cannot support participants whose relevant funding is NDIA-managed.

Which plan-management types can use Horizons?

Horizons can support self-managed and plan-managed participants across Brisbane. Horizons cannot support NDIA-managed participants.

This is because HSN is a non-registered NDIS provider. We keep that clear because it helps families work out fit quickly, without confusion or pressure.

If only part of your plan is self-managed or plan-managed, the answer may depend on which budget would fund the support. Your plan manager, nominee or NDIA contact can help confirm that.

What should I check before contacting a provider?

Check how your relevant funding is managed, what support category the support sits under, and whether the provider offers the kind of support you actually need. You do not need to have every answer before contacting HSN.

A useful first message is: "My plan is self-managed" or "My plan is plan-managed", followed by where you live in Brisbane and what kind of support you are looking for.

If you are unsure, tell us that. We can explain what HSN can and cannot do, and we can suggest what to ask your plan manager or NDIA contact.

What services can Horizons provide under the right plan type?

Horizons provides three support-worker services only: Daily Personal Activities, Independent Living Skills, and Social & Community Participation. We deliver those supports across Brisbane for self-managed and plan-managed participants.

Daily Personal Activities Independent Living Skills Social & Community Participation

What if I am NDIA-managed but want to use HSN?

HSN cannot provide supports through NDIA-managed funding. You can ask your NDIA contact or plan representative about your plan-management options, but HSN cannot tell you to change your plan or promise that a change will be approved.

Still not sure?

Start with the broad NDIS FAQ page or send a short enquiry. We will be upfront about whether HSN is a fit.

Read the NDIS FAQs Ask about your plan

Where HSN works

Support across Brisbane.

If your plan type fits, the next question is worker fit, availability and travel. HSN supports people across Brisbane, not just one pocket of the city.

Brisbane suburb directory

See the Brisbane hub and suburb pages, including north, east, west, south and inner-south guides.

View Brisbane areas

Provider status guide

Learn how provider registration affects self-managed, plan-managed and NDIA-managed participants.

Read provider status guide

All services

Review the three services HSN provides before making an enquiry.

View services

Let's talk

Want to check if your plan fits?

Tell us whether your plan is self-managed, plan-managed or NDIA-managed. If you are not sure, we will help you work out the right next question.

Check plan fit Call 0450 780 086