Plain-English answers for Brisbane families comparing providers, plan management and everyday NDIS support. No jargon, no pressure, and no claims beyond what Horizons actually does.
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Start here
The short answers people usually need first.
These answers are written for families, participants and support participants who want a clear starting point before making an enquiry. For official rules, always check the NDIS and NDIS Quality and Safeguards Commission websites.
Is Horizons Support Network a registered NDIS provider?
No. Horizons Support Network is a non-registered NDIS provider, supporting self-managed and plan-managed NDIS participants across Brisbane. We do not claim payments directly through the NDIA portal. Instead, invoices are paid by the participant, nominee or plan manager depending on how the plan is managed. For self-managed and plan-managed participants, using a non-registered provider like Horizons is completely normal.
The key requirement is that the support matches the plan, is agreed clearly, and the participant has the right funding arrangement. If you are not sure whether you can use a non-registered provider, your plan manager or LAC can confirm in minutes.
What is the difference between self-managed, plan-managed and NDIA-managed?
The difference is how the bills are paid and how much provider choice you have. Self-managed means the participant or nominee handles payment and records directly. Plan-managed means a plan manager handles provider invoices on the participant's behalf. NDIA-managed means the NDIA processes payments and participants generally need to use registered providers. Self-managed and plan-managed participants can usually choose non-registered providers like Horizons.
The practical question for Horizons is simple: if your plan is self-managed or plan-managed, we may be able to support you. If your funding is NDIA-managed, Horizons is not the right fit.
Yes, if your NDIS funding is self-managed or plan-managed and the support is reasonable, necessary and within your plan. Horizons can support self-managed and plan-managed participants, but not NDIA-managed participants. Non-registered does not mean informal or outside the NDIS rules: it simply means the provider has not gone through NDIS Commission registration, so the participant needs the right plan-management type to use them.
Horizons keeps this clear from the first conversation so families do not waste time. If you are unsure how your plan is managed, we can help you work out the right question to ask your plan manager or NDIA contact.
What does Daily Personal Activities, Independent Living Skills, and Social & Community Participation actually include?
They are practical, everyday supports. Daily Personal Activities can include respectful help with morning and evening routines, dressing, grooming and personal care. Independent Living Skills can include cooking, shopping, budgeting, household routines and transport confidence. Social and Community Participation can include getting out to parks, cafes, events, volunteering and local activities across Brisbane. Each service is delivered by a consistent, named support worker.
Read more about each service on its dedicated page, where you will find detail on what is and is not included, plus honest wording about the support we provide.
Costs are discussed before support starts and kept in line with the current NDIS Pricing Arrangements. We do not publish fixed dollar figures here because NDIS pricing and rules can change between the time a family reads this page and the time they start support. The exact cost can depend on the type of support, time of day, day of week and what your plan can fund. We confirm the agreed arrangement before any support begins.
We keep the conversation practical and confirm the agreed rate before support begins, so there are no surprises on the first invoice. The reliable source for current rates is the NDIS Pricing Arrangements and Price Limits document on the NDIS website.
Which Brisbane suburbs do you cover?
Horizons supports people across Brisbane, including north, east, west, south and inner-south suburbs. Our suburb pages are local guides, not a hard boundary around where we can help. When you enquire, we look at worker availability near your suburb and will tell you honestly whether we can reach you reliably. The best way to check your specific suburb is a quick enquiry or phone call.
Start with the NDIS support across Brisbane suburb directory or contact us if your suburb is not listed yet. We will give you an honest answer about travel and availability rather than committing to a suburb we cannot reliably cover.
What does Horizons not do?
Horizons does not provide Supported Independent Living, support coordination, clinical therapy, specialist behaviour support, high-intensity daily personal activities or emergency care. We are support workers, not therapists, plan managers or support coordinators. We provide three ongoing support-worker services: Daily Personal Activities, Independent Living Skills, and Social and Community Participation. We also provide Short Term Respite (formerly Short Term Accommodation) as separate, planned support. If you need support outside this scope, we will tell you clearly rather than trying to stretch what we do.
If you need support outside this scope, we will say so clearly in the first conversation rather than trying to stretch what we do. We would rather point you in the right direction than take on a participant whose needs are not a genuine fit for us.
How do I get started?
Start with a simple enquiry or phone call. A real person from the Horizons team will reply within one business day and talk through fit, availability and next steps. You do not need perfect NDIS wording: just a short summary of who the support is for, where you are in Brisbane and what a good week would look like. From there we check whether we have the right worker available near you and what the next step looks like.
You can call 0450 780 086 or send an enquiry through the contact page. We reply within one business day and keep the first conversation pressure-free.
These explainers and guides are written for people comparing provider status, plan-management types, community access and practical value before choosing support.
Non-registered vs registered providers
Understand what provider registration means, who can use a non-registered provider, and where HSN fits.
