Support Coordination remains available in 2026 for participants who have it funded in their NDIS plan. This guide explains what a Support Coordinator does today and separates current arrangements from reforms proposed for 2028.
Last checked: 10 July 2026.
What a Support Coordinator does
A Support Coordinator helps you use your NDIS plan effectively. Depending on your funding, goals and circumstances, they may help you:
- understand your plan and support budgets
- find and choose providers
- connect with community, mainstream and government services
- organise how different supports work together
- build your confidence and skills to manage your supports.
A Support Coordinator does not provide the same service as a plan manager or support worker. A plan manager handles financial administration for plan-managed funding. A support worker provides direct day-to-day assistance. A Support Coordinator focuses on helping you understand, connect and coordinate.
The three current levels
The NDIS says a plan can fund three levels of support coordination:
- Level 1, support connection: help to understand the plan and connect with informal, community, mainstream and funded supports.
- Level 2, support coordination: help to build the confidence and skills needed to use and coordinate supports.
- Level 3, specialist support coordination: higher-level assistance for participants with more complex situations or significant barriers in their support environment.
The level and amount available depend on what is included in your plan. You can ask your NDIS contact about Support Coordination funding if you think it would help you use your plan.
What is current in 2026?
Support Coordination continues under the current arrangements. Participants with funding for it can choose a Support Coordinator and can change providers without waiting for their current plan to end. Your service agreement should explain notice, handover and any outstanding responsibilities.
Support coordinators can currently be registered or unregistered providers. An unregistered Support Coordinator can work with participants whose relevant funding is self-managed or plan-managed. NDIA-managed supports must use registered providers. The NDIS provider guidance explains the current provider rules.
Mandatory registration is paused
The NDIS Quality and Safeguards Commission confirms that mandatory registration for Support Coordination is paused while further reform is considered. It is not a new requirement in force for every Support Coordinator.
Registered and unregistered providers must still follow the NDIS Code of Conduct and deliver supports safely. Registration status is one factor to consider alongside experience, conflicts of interest, communication, safeguarding and fit with your goals.
What is proposed for 2028?
The Australian Government proposes to begin a commissioned support coordination and connection service on 1 July 2028. Under the proposal, approved providers would be funded directly by government rather than participants paying for Support Coordination from individual plan funding.
This is not current law. The NDIS Amendment (Securing the NDIS for Future Generations) Bill 2026 was read a third time in the House of Representatives on 2 July 2026. As at 10 July, the Senate committee inquiry was continuing and the Bill had not passed the Senate or received Royal Assent. The proposed date, service design and transition arrangements may change.
The same government timetable currently plans for participants to start transitioning to new framework planning from 1 April 2027, not during 2026. More implementation details are expected before the transition begins.
When Support Coordination may be useful
You may want to discuss Support Coordination with your NDIS contact if you need help to:
- understand and put a new plan into action
- find suitable providers or coordinate several services
- manage complex barriers, risks or changes in your support environment
- build the skills and confidence to direct more of your supports yourself
- prepare for a provider change or maintain continuity during a transition.
Funding is not automatic and there is no universal amount that suits everyone. Explain the practical barriers you face, the outcomes you are working towards and the help you need to use your plan. Use current, relevant information about your circumstances rather than relying on a blanket rule about how recent a report must be.
Choosing a Support Coordinator
Before signing a service agreement, ask how the provider will:
- help you build independence rather than create reliance
- identify and manage conflicts of interest
- communicate in a way that works for you
- report on progress, barriers and outcomes
- support a clear handover if you choose to change providers.
You remain in control of the choice. The current NDIS guide to finding a Support Coordinator says you can change your Support Coordinator at any time and do not have to wait for your plan to end.
How HORIZONS Support Network fits in
HORIZONS Support Network is a non-registered support-worker provider for self-managed and plan-managed participants only. We do not support NDIA-managed participants. Our Brisbane services are daily personal activities, independent living skills, social and community participation and Short Term Respite when they match the participant's approved plan and service agreement.
We do not provide SIL, clinical services, Support Coordination, plan management, advocacy or legal advice. We cannot decide or guarantee funding or other NDIS outcomes.
If those support-worker services are included in your plan and match your goals, learn how to start NDIS support in Brisbane or contact us to discuss your needs.
This article provides general information, not individual legal or plan advice. Check current official NDIS guidance or speak with your NDIS contact about your plan.
Official sources
- NDIS: What is a Support Coordinator
- NDIS: How to find a Support Coordinator
- NDIS Commission: Mandatory registration
- Australian Government: Securing the NDIS for future generations timeline
- Parliament of Australia: Bill progress record for 2 July 2026
- Parliament of Australia: Senate inquiry into the Future Generations Bill 2026
